FAQs

Fast answers to common questions.

Getting started with eTailPet is simple and easy! You’ll need a domain name, general information about your store, and a credit card. There’s no infrastructure required, and you’ll start selling online immediately.
Please refer to our price section for a full list of details.
We’re here to help neighborhood retailers reach communities near and far. Select a radius for local delivery, or dropship with our partners wholesalepet.com and Animal Supply Connect. We make it easy. So you can make pet parents’ experiences great.
It’s your call! You choose how much you want to charge for local delivery or dropshipping.
Because 80% of transactions are from 400 products and 95% of transactions are from 1500 products, we suggest listing only your top selling SKUs. These are the products pet parents are searching for online in your local community.
No problem. Just submit a catalog request through the service desk in your retailer dashboard and let our catalog team do the rest. It’s easy meets peasy. Meets you.
Currently all eTailPet payments are processed by our merchant partner, CardConnect. You’ll receive payments from your online sales from CardConnect and continue to receive credit card payments from your store through your existing credit card processor.
You do you. If you’d like to skip the local delivery option, just turn it off on your eTailPet Dashboard and offer only shop online, pick up in-store/curbside. And FYI, 70% of online sales that offer local delivery are shop online, pick up in store.

Sellit! Online is a standalone platform. You can choose to key in each online order as it comes in, or you can do one batch transaction for all of your online orders at the end of the day. API Catalog Sync is available at a billable premium. Looking for a complete, integrated solution? You’re in luck. Sell It! POS offers POS and eCommerce all-in-one.

You bet. You can place a SHOP NOW button or link on your existing pages and seamlessly direct users to your eTailPet site. If you want to move everything to one place, our content pages are easy to edit and publish.
eTailPet was made for pet business owners by a pet business owner, so we’re committed to helping you start easy and stay strong. In addition to articles, how-to videos, dashboard features, FAQs and our online community, we offer personal support from our helpful staff. Or feel free to drop us an email: support@etailpet.com.